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Terms & Conditions

Payment types: All prices quoted are in Australian Dollars ($AUD) and international orders are welcome. GST is included in all pricing where applicable. New Zealand GST is not applicable to orders of less than NZ $400. FRIDGE FILTERS AUSTRALIA & NZ accepts the following credit cards: MasterCard, Visa and Amex. A CCV number will need to be quoted when making credit card payments and is made up of the last 3 digits of the number above your signature on the rear of your card. Other methods of payment include PayPal, Cheque, Money Order or Direct Bank Deposits via EFT or in branch banking.

Security: Our site offers industry standard 128bit SSL (Secure Sockets Layer) encryption protection allowing you to purchase online with confidence.

Order Confirmation: Upon receiving your order an Order Confirmation will be automatically generated by our system and emailed to you.

Delivery: Please allow 3- 7 working days for delivery in Australia - and longer if your order is going to a remote area of Australia or Overseas. The Express Post option is available at an additional charge of $10 for a 1 - 2 day delivery time to most areas within Australia. You should check on the Australia Post Website as to whether your area qualifies before selecting this option, as credits are not issued for late deliveries. If you are not home to sign for your parcel it will be left at the local post office awaiting your collection. If you don't collect the parcel within 10 working days it will be returned to Fridge Filters Australia & NZ by Post. Any re-delivery will incur a $12.50 handling and shipping charge. Returned parcels not required will incur a 20% restocking fee or a minimum of $12.50.

Postage charges: Delivery within Australia and New Zealand is free for orders over $50. Other International delivery is charged at a flat rate of AUD $25 per order for a maximum of two filters. You will be advised by email of items that may be out of stock prior to processing payment of your order.

Refund Policy: FRIDGE FILTERS AUSTRALIA & NZ complies with Australian and New Zealand Consumer Law regulated by the Department of Fair Trading in regard to damaged or faulty goods. Goods must be returned in original packaging together with proof of purchase within 14 days of receipt of delivery for exchange or issue of a credit note. Refunds are not permitted for "change of mind" purchases.

Privacy: FRIDGE FILTERS AUSTRALIA & NZ respects your privacy and complies with the Privacy Act 1998 (Cth). Information provided to us is used for shipping, billing and internal marketing purposes and will not be sold or passed on to third parties without your consent. To remove yourself from our database, send an email to sales@bomborasupplies.com.au with unsubscribe in the subject.

For after hours or emergency calls
Ph: 0433 104 640
FRIDGE FILTERS AUSTRALIA a division of Bombora Supplies
PO Box 168 Lambton NSW 2299
ABN# 64152747487
PH: 1300 724 249
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