Home :: Troubleshooting Tips

Troubleshooting Tips

HAVING TROUBLE WITH YOUR REFRIGERATOR WATER FILTER?

HERE ARE SOME HELPFUL TIPS THAT MAY SOLVE YOUR PROBLEM!

DIFFICULTY IN REMOVING OR INSTALLING INTERNAL FILTERS

For removal, usually the problem is in pulling the fridge filter down and out of the housing.  Remove the top shelf from the refrigerator, as the sudden release of the fridge filter can cause damage to you and the shelf.  Try rocking the filter sideways while pulling down.  Other than that, there is no secret; sometimes a little extra force is all that's needed.  With installation, there are sometimes small tolerance differences between the filter and the locking mechanism.  Push the filter up and turn.  Once it starts to turn just a fraction, APPLY MORE FORCE AND KEEP ON TURNING until it locks into position.

A SMALL DRIP OR LEAK FROM THE FILTER

Take out the fridge filter and re-fit with a sharp twist to lock into position.

WATER FLOW IS INTERMITTENT

There is still air in the lines.  Depress the dispenser lever for 1-2 minutes until the water flows freely.

THE WATER TASTES DIFFERENT

The older the filter being replaced in your fridge, the more likely this will occur.  All that has happened is the water is being subjected to far better filtration that you've become accustomed to.  Water filters for fridges cannot add anything to the taste of water, they are "filters" and hence only remove contaminants and chemicals from the main water supply. 

THE FRIDGE FILTER DOESN'T LAST THE FULL 6 MONTHS, OR THE FLOW SLOWS TO AN UNACCEPTABLE LEVEL

Generally, the water filters supplied by manufacturers are quite fine and provide excellent drinking water.  However, in some cases, particularly in geographic areas with high sediment levels in the water, the filter will prematurely clog up.  Typical situations would be: tank water where heavy rain can stir up sediment in the water tank, certain parts of Melbourne and Perth (due to low dam levels), and some more obscure events such as nearby road work or building sites where trucks shake up the residual sediments in the main water pipes.  There is an inexpensive solution where we can supply an additional in-line sediment filter that is fitted on the supply line at the back of your refrigerator.  This is a "sediment only" water filter that takes out larger particles and protects your standard filter from premature blockage.  It's a DIY and only takes about 2-3 minutes to install for a handy person.

 

Home Contact us Login